[How to] access UAN when mobile number changed

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If you have forgot your UAN password, you can access your reset your password by using UAN and registered mobile number.

https://uanmembers.epfoservices.in/forget_pass_uan.php

However, if you loses your mobile number or change your mobile number then it is difficult to access UAN.

A. Online Option

EPFO has provided new link for UAN helpdesk

https://59.180.231.60:9091/UANHD/

https://www.epfindia.gov.in/site_en/

https://www.epfindia.gov.in/site_en/For_Employees.php?id=sm2_index

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You need to select the problem type as “Forgot password and Mobile number is changed”

Ente the details like new Mobile number, UAN, Name,Father name, Date of Birth.

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After the submission, you will get an OTP for the verification. Give the OTP and submit the form. This will generate an application ID. Keep it with you. The EPFO will resolve the problem and send new password into your new mobile number.

In some cases, you may not received the OTP and therefore you may not be able to submit the details online. In that case, you can choose to change the mobile number using offline mode through your employer.

B. Offline Option

You need to write an application on the letter head of your employer requesting to register new mbile number. Get this appplication attested by employer and 1) submit the application to the regional PF office or 2) ask your employer to forward the application 3) send it through speed post. After 15 days, you should get an SMS about the new mobile number registration our new mobile number. You can then reset UAN portal password using the new mobile number

80 Replies to “[How to] access UAN when mobile number changed”

  1. sir

    i have problem that my uan no:100362659242 is mismatch with my mobile no:9066311617.i forget my password also how can i see my pf balance plz advice me sir

    thanking u sir

    srinivas p goud

  2. I have lost my registered mobile and that one terminated also. Now I want to register another no. How can I register another no ? Please help me.

  3. The link given in this website for UAN Helpdesk is not working. I tried to open it through a computer and mobile too but it is still not working. Is there any alternate solution to change the mobile number when forget.

  4. sir i request to you please help me.because we are not verified our pf balance our uan no 100375177986.but our pasward not remamber so please healp me

    1. Hi Surajit, youc an reset your password using OTP on registered mobile number. if that not working, then please use the steps mentioned in the post above.

  5. sir id number mobile pa aya tha Lakin mistack as delect ho geya enter number 5665 nahe to 6556 hoga plece help me 8822385239 a mera mobile number ha id number fer sa snd kr degeya na

  6. I forgot my password to check my PF account balance and also i have changed my mobile number too, pls help me solve my problem.

  7. My UAN no is 100446461635 but unfortunately my mobile no miss match nd new mobile no is 8128872758 plz my new mobile no add to UAN no. So how can u add the mobile no plz help me

    1. Hi Priya, Have you tried steps in the post above if you have lost your registered UAN mobile number.

  8. My UAN is 100397598772 but forgot my pass word & registered mobile no . please help in this regards for getting the status of UAN

    call me to 09437236821

    1. If you have forgot your registered mobile number for UAN, please follow the steps mentioned in the post.

  9. I have lost my previous number , wants to update my new number. forget the paasword. i have raised the ticket on UAN helpdesk but no action taken by them. is there any other way to fix this issue?

    1. Hi Nishi, the only online option is to raise ticket with UAN helpdesk. If thats not working, then use the 2nd offline option as per post above.

  10. sir mera ph lost ho gya hai so uan k liye mujhe kya karna hoga kuyku mai jub reset karta hu toh lost ph par password jata hai….plzzz help my mobile number
    9988873097

  11. Hi,

    I forgot my UAN number. I know mobile number and password only UAN number is forgotten. How to retrieve it. Please help.

  12. Hi,

    Mobile number lost.
    Tried above steps and got the OTP.
    But, where to give the OTP? No option/field to input the OTP received. In this screenshot also, entering OTP is not displayed.
    Toll free number is not reachable.

    Any help would be greatly appreciated.

    1. Ji Jaiganesh, Once you ge the OTP, you will need to enter the OTP on the form itself. The field will be shown once the OTP is generated.

  13. SIR MY UAN NO. IS – 100562737584 I M A NEW USER BUT FIRST TIME I LOGIN TO EPFO WEBSITE SHOW THE ERROR I GOT A MESSAGE FROM EPFO PASSWORD. I M ALSO LOGIN FIRST TIME THROUGH PASSWORD IN THE MESSAGE PLESE GUIDE ME PROPERLY AND SOLVE MY PROBLEM.
    I ALSO RECIECED REFERENCE NO. BUT NOT SOLVED THIS PROBLEM

  14. .sir my uan register mobile number lost .please help my new mobile number register and simple process send me.

  15. Hii Sir, by entering otp I have got the reference no. Stating that epfo helpdesk will contact for new password. When will they contact? What is the time duration? When will I get my new password ? Plz help.

  16. my previous number was deactivated i will try to registered the new mobile number but i will get some error
    this is my mobile number change 1608562787…my new mobile number please update.uan number:100535999158

  17. For 21/2 years how much Pf amount I will get monthly in my salary 800 rs was deducting. Can u calculate and tell me the exact Pf amount. Can I get

    1. Hi Anil,

      Please explain, your PF deduction is Rs 800 per month and you want to know how much balance should be there after 2.5 years

  18. Hello Sir,

    While generating UAN, a message displayed as ‘mobile number is not matching to available data’. Then I had contacted to my previous employer regarding my registered mobile number to my PF account and they told the exact mobile number which I am currently using and entering the same while generating UAN. I just want to know that if mobile number registered is correct then why this error showing that mobile number is not matching while generating my UAN. Please suggest me what to do and how to proceed??? Waiting for your response!!! Thanks

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